Agency fees

Our ethos
At PNA, we make sure that our fees are simple and transparent, so our customers understand exactly what they are paying for.

This is important, as we know it’s difficult for a customer to do a like-for-like comparison with other agencies.

However, before you do, please bear the following in mind. 

At PNA, we believe that the welfare of our Candidates is important. We do not operate on a ‘cheap-as-we-can’ basis. Neither do we charge our Candidates large fees to register, or deduct a percentage of their earnings per month, as many agencies do (but won’t tell you).

We believe that, in a country where poverty is commonplace, our Candidates don’t deserve to be taken advantage of – they should be paid a fair salary for the wonderful contribution they make to you and your family.

We do, however, ask our Candidates to pay a temporary Job Finder Fee, which is returned in full (with interest) at the end of twelve months’ service. This encourages Candidates to think very carefully about the agreements that they are about to enter into. 

It ensures that every one of our Nannies is willingly committed, over the long-term, to the families that are employing them.

This holistic and pragmatic approach to placement is why PNA is seen as the most respected Nanny Agency in Bangkok. Not only does it help our Candidates, but it benefits our customers too, as happy Nannies stay longer with good, caring families.

Customers’ fees
There are two mandatory fees to be paid.

Co-ordination & Administration Fee: 2,500thb

This fee is specifically for the interview at the hiring family’s house. It is charged purely to cover the co-ordination of, time allocated to, and travel expenses for, our Customer Service representative and the three Candidates.

This fee is payable, regardless of outcome.

In the unlikely event that you don’t hire anyone, we will organise three more Candidates and bring them to your home for another interview, completely free of charge.

Booking Fee: 10,000thb

This fee is what we charge to source, manage and place high-quality Candidates with our customers. It covers: 

• monitoring customer email enquiries, ensuring that all are responded to within 24 hours

• taking and/or returning customer calls

• conducting internal (face-to-face) interviews for all English-speaking applicants, which includes: assessing their language skills; verifying their employment histories; validating their work visas; and evaluating their social skills.

• registering successful Candidates

• continually refreshing the Candidate database

• selecting matching Candidates for customer interviews

• liaising with customers regarding Candidate profiles and interviews.

In addition, our fees also (indirectly) cover:

• ongoing training for the Customer Service Team

• ensuring legal compliance of all documentation

• ensuring all internal processes are robust and fit for purpose

• preparing and submitting monthly reports to the Thai Labor Department.

We take this Booking Fee at the point of hiring, so that everyone has clarity. For our customers, it means that they can immediately start planning for their new PNA Nanny to join the family and, for our Candidates, it means that they can stop interviewing with other families, safe in the knowledge that they have a confirmed placement (or ‘Booking’) and an imminent start date.