+ What information does PNA need from me to begin the search?

All prospective employers will need to supply a general outline of the role they are seeking to fill.

To help with this, we offer an online Customer Enquiry Form which we ask every enquirer to complete and submit beforehand.

This seeks to capture useful information, such as a short job description, scope of work, responsibilities, whether the helper is to live-in or live-out, and much more.

Alternatively, you can call PNA’s office (02-655-5755) and speak to one of our Customer Support Team, who will be happy to guide you through the Customer Enquiry Form over the telephone.

+ Is there a service charge?

No. There is a one-off Co-ordination & Administration Fee of 2,500thb. This entitles you to interview up to three Candidates (subject to availability) in the comfort of your own home. In the unlikely event that you don’t hire any of the Candidates, we will organise another three, free of charge.

+ What fees should I be aware of?

There are two mandatory fees to be paid.

Co-ordination & Administration Fee: 2,500THB

This fee is specifically for the interview at the hiring family’s house. It is charged purely to cover the co-ordination of, time allocated to, and travel expenses for, our Customer Service representative and the three Candidates.

Booking fee: 10,000THB

This fee is what we charge to source, manage and place high-quality Candidates with our customers. We take this Booking Fee at the point of hiring, so that everyone has clarity. For our customers, it means that they can immediately start planning for their new PNA Nanny to join the family and, for our Candidates, it means that they can stop interviewing with other families, safe in the knowledge that they have a confirmed placement (or ‘Booking’) and an imminent start date.

Further details are available in our Agency fees section.

+ If I need a replacement, are there any additional fees to pay?

We always carefully match the Candidates selected for interview with your requirements but, on occasion, it can take more than one attempt to find the right Candidate. For this reason, we guarantee that we will replace any Candidate, without charge, any time inside the first three months.

+ How many days does it take PNA to find a replacement?

It usually takes between 1-3 days to find a suitable replacement. But, as PNA is the only Agency that actually provides complimentary accommodation for our Nannies and Maids, we often have staff available at very short notice.

+ Will the Candidate be medically checked?

If you wish to have a Candidate checked before taking up their new position, we can quickly arrange for her to undergo a basic Pre-Employment Medical Check, including tests for TB, Hepatitis B and Diabetes.

PNA have negotiated a preferential rate of 1,500thb (normally 2,690thb). The customer will need to pay this cost in advance of the test and the hospital will issue a full receipt, which will be passed directly onto the customer. The results of the test are available in English and can be collected before the Candidate leaves the hospital.

+ What are my responsibilities to the person that I hire?

The Candidate is entitled to receive benefits that include:

• a minimum of one day off each week

• a selection of paid Thai public holidays (13 of those available, including Labor Day)

• adequate sleeping quarters (for those who live in)

• provision of:

  • three meals each day, or

  • food to prepare their own meals (for those who live in), or

  • a food allowance, to enable them to purchase their own food.

• an (optional) annual bonus, usually equal to one month’s salary, or an annual salary increase, or both, depending on performance.

+ Is holiday entitlement really necessary?

In accordance with Thai Labor Law, it’s a legal requirement to provide a minimum of one rest day per week. A day off helps an employee to rest and relax, away from the workplace, provides an enhanced quality of life and allows for time to be spent with friends and family. This helps an employee to maintain good physical and mental well-being, as well as to reduce stress. Providing days off has also been proven to minimise sick leave, so reducing the likelihood of you requiring a temporary replacement.

+ What can I expect from the person that I hire?

Every family is different and has different expectations of their employees. While some families only hire a Nanny to take care of their children, others ask their Nannies to also do light housework, or take care of pets, or to cook. To avoid confusion between you and your employee, it’s useful to explain to us, at the outset, what the duties will be. Changes to agreed duties should be re-agreed, to avoid confusion or unhappiness later. For a more detailed explanation of roles, please visit our Services page.

+ How much salary should I offer?

For details on average salaries, please see our Salary Guide for Nannies.

+ How much should I pay for an employee’s meals?

For a full-time, live-in employee, an employer must provide:

• three meals each day, or

• food to prepare their own meals, or

• a food allowance to enable them to purchase their own food.

If you choose to provide funds, then the recommended food allowance is:

• 25-35baht/meal or 75-105baht/day (rice provided by employer).

• 35-40baht/meal or 100-120baht/day (rice not provided by employer).

Payment can be paid to the employee daily, weekly, twice a month or it can even be included in the salary payment. The amounts are subject to slight change, of course, depending on the economic climate and the actual geographical location of the workplace (and its ease of access to food shops).

+ How do I pay PNA for the Nanny?

The Agency Booking Fee of 10,000thb is required to actually ‘book’ or secure the Candidate and is collected at the point of hiring by our Customer Service representative. The selected Candidate then knows that she has been hired and does not need to continue meeting other families for further interviews.

Payment can be made to our Customer Service representative either:

• in cash, at the interview, or

• by bank transfer, to any of the following bank accounts:

  • Kasikorn Bank Plc, Account name: PNA Professional Nanny Agency, Account number: 218-298-0474.

  • Bangkok Bank Plc, Account name: Mark L Hempstead, Savings Account number: 101-848687-6.

  • Siam Commercial Bank, Account name: Nitiporn Hempstead, Savings Account number: 308-245166-5.

Alternatively, we can arrange for cash payments to be collected at your home at a time convenient for you. In such circumstances, cash payments must always be made to a member of PNA’s Customer Service Team and not to the hired employee.